A message about COVID-19 from Vincent Flooring and how we can help you shop during the Coronavirus

The Vincent Flooring showroom is now shut to public visits as per the latest Government Guidelines. We have also suspended our home survey and fitting services until we are advised it is safe to fulfil them.

However, you can still shop for your new carpet, wood flooring, Amtico, rugs, artificial grass and more, so you can continue with your home design projects.

We are here to help over the phone, on email or using our online shop and continue to provide a delivery service adhering to new social distancing policies.

We hold large stocks of our most popular products in our warehouse which will be available while stocks last.

Showroom

Our showroom is now closed until we are informed it is safe to open our doors to the public again. We continue to monitor Government guidelines.

Our team are still available to offer you all the help you need over the phone and by email, answer questions, email product information and provide quotations. We can even send you photos of any specific items you are interested in.

We have reduced our hours and you can call our team between 9am and 2pm Monday to Friday. Emails will be constantly monitored and we will get back to you as soon as possible.

Online shop

Earlier this year we launched our new online shop giving you access to some of our most popular stocked products and special offers to buy from the comfort of your home for direct home delivery.

You can still order free samples where available, and if you are looking for something not currently in our online shop give us a call and where possible we can try and arrange delivery of some samples to your home, following our delivery procedures or using Royal Mail.

See something you like? Call or email us if you have any questions and then place your order direct on our website or over the phone with one of our helpful team.

Deliveries

We are taking orders where products remain available and deliveries out to our customers remain operational. If there are any changes to how we have to schedule deliveries we will keep you fully informed.

Our delivery team are instructed to follow social distancing guidelines to reduce close contact. They will complete kerbside deliveries following new procedures to not enter individual properties to help maintain less social contact and will keep at least a 2 metre distance at all times.

Once they have stepped back from your delivery please check your order and use your own pen to sign and accept the order form that will be left on top of your goods. If you are unable to do this your verbal agreement will be considered a signature that your order is correct and accepted.

All of our delivery team are following strict hygiene practises including using hand sanitiser before and after moving each delivery order and wearing new disposable gloves for each delivery drop.

All of our drivers complete a health check every morning to make sure they are feeling fit and well and show no COVID-19 symptoms, and also confirm they have not been in contact with anyone who has shown symptoms.

Home surveys and installation

Our free home survey and installation services are suspended until further notice.

If you have a survey or fitting currently scheduled with us we will be in touch with you to keep you informed and will arrange an alternative date to complete your appointment when the current restrictions have been lifted

Be home design inspired

Our website inspiration pages are also a great place to research and pick up home design inspiration. Why not head over and have a read.

 

The current Coronavirus situation is obviously concerning, and we will continue to monitor Government and Health Official guidelines and advice as it is released.

Come Visit our Showroom

Visit the flooring and bed experts today. Our Surrey showroom offers plenty of free customer parking and an expert team to advise you on all of our products and latest offers.
Find us

Service

Customer service is at the heart of everything we do. Our long-standing team are experts, dedicated to meeting your needs from start to finish.

Read more

Supply & Install

We supply and install floors and have an expert team of floor fitters ready to complete your project to the highest standards.

Read more

Advice & After Sales

From helping you find the right flooring or bed for your home and budget, to giving you advice on how to care for it, we go above and beyond.

Read more

Book a Home Survey

Want us to measure up? It’s easy to arrange a home visit using our online request form.

Read more