A message about COVID-19 from Vincent Flooring and how we can help you shop during the Coronavirus

Last updated Wednesday 13th May

There are still lots of ways we can help you shop for your new carpet, wood flooring, Amtico, rugs, beds, artificial grass and more, so you can continue with your home design projects.

Our showroom is now open on a strict appointment only basis Monday to Saturday. We are also here to help over the phone, on email or using our online shop, and continue to provide home delivery and warehouse collection services. We have also re-introduced home survey and installation services, adhering to new social distancing policies.

Showroom

Our showroom is now open on a strict ‘by appointment only’ basis.  Following strict hygiene and social distancing measures to ensure a safe environment, appointments can be made between 9am and 5pm Monday to Saturday. To book your showroom appointment call the team on 01932 241448 or email us at sales@vincentflooring.co.uk.

Home surveys and installation

In line with Government updates issued on Sunday 10th May, we can now visit your home to complete free home surveys, show you product samples and complete your new carpet and flooring installations, but understandably we are asking for your assistance to work with us so that customer and staff well-being is maintained at all times and social distancing is adhered to at all times.

Anyone from Vincent Flooring visiting customer homes completes a health check every morning to make sure they are feeling fit and well and showing no COVID-19 symptoms, and also confirm they have not been in contact with anyone who has shown symptoms.

We will let you know in advance if we have to alter the dates or time slots we have arranged for you due to any staff self-isolation.

When they arrive at your home they will have sanitised their hands and may ask if they can wash their hands before, during and at the end of their visit. We are also supplying all staff members working in homes with protective face masks and disposable gloves.

All of our team are instructed to follow Government and Public Health England guidelines and maintain at least a 2 metre distance from you and your family while they are in your home. You’ll still get our friendly service, but it’s an important measure to keep us all safe.

We would also appreciate it if you are able to stay out of the room while our team is measuring or fitting your products as they will be moving all over the room and will need to move about freely.

If you’re self isolating or feel you have symptoms please do let us know by calling us as soon as possible and we’ll give you the time you need to fully recover before rescheduling another appointment date.

Virtual consultations

Our team are still available to offer you all the help you need over the phone and by email, answer questions, email product information and provide quotations. We can send you photos of any specific items you are interested in and can also offer face to face virtual consultations including video tours of the showroom or specific product ranges.

We have reduced our hours and you can call our team between 9am and 5pm Monday to Friday. Emails will be constantly monitored and we will get back to you as soon as possible.

Online shop

Earlier this year we launched our new online shop giving you access to some of our most popular stocked products and special offers to buy from the comfort of your home for direct home delivery.

You can still order free samples where available, and if you are looking for something not currently in our online shop give us a call and where possible we can try and arrange delivery of some samples to your home, following our delivery procedures or using Royal Mail.

See something you like? Call or email us if you have any questions and then place your order direct on our website or over the phone with one of our helpful team.

Deliveries

We are taking orders where products remain available and deliveries out to our customers remain operational. If there are any changes to how we have to schedule deliveries we will keep you fully informed.

Our delivery team are instructed to follow social distancing guidelines to reduce close contact. They will complete kerbside deliveries following new procedures to not enter individual properties to help maintain less social contact and will keep at least a 2 metre distance at all times.

Once they have stepped back from your delivery please check your order and use your own pen to sign and accept the order form that will be left on top of your goods. If you are unable to do this your verbal agreement will be considered a signature that your order is correct and accepted.

All of our delivery team are following strict hygiene practises including using hand sanitiser before and after moving each delivery order and wearing new disposable gloves for each delivery drop.

All of our drivers complete a health check every morning to make sure they are feeling fit and well and show no COVID-19 symptoms, and also confirm they have not been in contact with anyone who has shown symptoms.

Warehouse collections

We are also providing a collection service from our Walton-on-Thames warehouse adjacent to our showroom. We just need you to follow these procedures if you are making arrangements to collect your orders.

Once you order is placed we will let you know when it will be available for you to collect. We are operating this service between the hours of 9am and 4pm Monday to Friday.

At that time please confirm the day and approximate time you will be collecting your order and we will ensure it is ready for your arrival.

On arrival to our car park please wait inside your vehicle and call us on 01932 241448 to let us you know that you have arrived and remain in your vehicle.

One of our warehouse operators will bring your order out to the car park. Once you have the thumbs up please check your order. Ideally we ask you to bring your own pen to sign and accept the order form that will be left on top of your goods. If you are unable to do this your verbal agreement will be considered a signature that your order is correct and accepted.

We then ask that you load the goods into your vehicle yourself (we can offer a forklift service if suitable) and leave.

Social distancing of at least 2 metres must be adhered to at all times and all of our warehouse team are following strict hygiene practises including hand washing before and after packing each order and before and after moving each order to the car park for your collection.

Be home design inspired

Our website inspiration pages are also a great place to research and pick up home design inspiration. Why not head over and have a read.

The current Coronavirus situation is obviously concerning, and we will continue to monitor Government and Health Official guidelines and advice as it is released.

Come Visit our Showroom

Visit the flooring and bed experts today. Our Surrey showroom offers plenty of free customer parking and an expert team to advise you on all of our products and latest offers.
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Service

Customer service is at the heart of everything we do. Our long-standing team are experts, dedicated to meeting your needs from start to finish.

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Supply & Install

We supply and install floors and have an expert team of floor fitters ready to complete your project to the highest standards.

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Advice & After Sales

From helping you find the right flooring or bed for your home and budget, to giving you advice on how to care for it, we go above and beyond.

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Book a Home Survey

Want us to measure up? It’s easy to arrange a home visit using our online request form.

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